If you’re reading this page, you’re probably looking for an honest review of InMotion Hosting. Is it worth it?
Well, I’ve used several different levels of InMotion Hosting’s service during the past two to three years and in this article I’m going to share my opinion on their service.
I used InMotion for three years and, although I still have an account with them, I’ve moved most of my hosting away from them for reasons that I’ll share below.
- 1 My Honest InMotion Hosting Review
- 2 The InMotion Hosting Back-End Walkthrough
- 3 InMotion Hosting Support
- 4 InMotion Hosting Speed
- 5 InMotion Hosting Bonuses
- 6 Things I Liked about InMotion Hosting
- 7 Things I Didn’t Like about InMotion Hosting
- 8 Alternatives to InMotion Hosting
- 9 InMotion Hosting Coupon
- 10 More Hosting Articles You Might Be Interested in
My Honest InMotion Hosting Review
I’ll be honest. For a long time I both used and promoted InMotion Hosting. They were great, everyone was happy, and any time I had a problem, the support team was super helpful (they even installed WordPress on my sites for me) – huzzah!
However, over time, the support they provided disappeared (this was the biggest problem I had with them) and I became less enthusiastic about them. The team became less helpful and sometimes, when I asked questions, it seemed like they felt I was more of a nuisance than a paying customer with several accounts.
The most important things to me when it comes to hosting are response time and respect. As soon as these two things began to slide, everything else ended up falling off quickly too.
The InMotion Hosting Back-End Walkthrough
I’ll add a walkthrough of InMotion Hosting’s back-end to this page soon, so you can see exactly how you manage an InMotion Hosting account.
InMotion Hosting Support
When I first started with InMotion, I would have given them an eight out of ten for support. They’re weren’t perfect but they were pretty darn good and they tried really hard to make things right when they did slip up. I can appreciate effort and, even through a support ticket or live chat, you can tell if someone is really understanding your problem. InMotion did understand my problems.
However, I’d now have to give their support a four or a five out of ten because of their slow response times and antagonistic behavior towards me (I’m a customer, not a nuisance). I don’t know if they hired a new VP of customer support, decided to outsource customer service, or just stopped caring, but it was really disappointing to watch the service fall apart.
InMotion Hosting Speed
InMotion Hosting was pretty fast when I upgraded to their higher tier plan, but now that I’m with WP Engine, my site loads faster. Here’s a screenshot of my site in relation to Google Page Speed.
InMotion Hosting Bonuses
Unfortunately, while some hosts offer bonuses (for example free domains from Bluehost), InMotion doesn’t offer any special bonuses. That’s fine but getting a bonus is always a nice surprise.
Things I Liked about InMotion Hosting
- They give you a great deal on hosting ($3.49/month using this link).
- The support was fantastic (but unfortunately got worse over time).
- They seemed like nice people.
Things I Didn’t Like about InMotion Hosting
- The back-end interface uses two different passwords. There’s one password for your AMP (dashboard) and one password for your cPanel. Even though I use a password manager to handle and remember the passwords for my sites, I often had trouble logging into the InMotion cPanel. Time and time again it displayed an error message and force me to do a password reset. This is a problem that I’ve never experienced with any other hosting environments. I had several of my IT guys take a look at it and they had the same issue. This was a bug on InMotion’s end and they never addressed it, despite my bringing it up several times.
- They randomly lock out your account. This sounds nice in theory but when something you didn’t install locks you out of your site for over twelve hours and there’s no easy solution, you get a little bit frustrated.
- When I cancelled my account, InMotion didn’t pro-rate my refund. In other words, they refused to refund me my unused months. This really made me upset. Essentially, by not doing this, there’s no incentive for them to provide good service over time. Even if you have multiple accounts with them and have referred over two hundred people to them, they still don’t care.
- Their support started out great (and was one of the reasons I was such a raving fan), but that quickly deteriorated. Ticket response times became delayed and live chat stopped being quite so live.
- Installing an SSL certificate on your site does’t take very long with most hosts. However, when I did this with InMotion, there was a lot of back and forth. They also tried to bill me repeatedly for getting a dedicated IP address, which should have been a one-off charge. This isn’t a huge deal but it was quite annoying.
Alternatives to InMotion Hosting
InMotion Hosting isn’t the worst hosting company out there but they’re certainly not the best either. Here are the two services that I recommend as InMotion Hosting alternatives:
BlueHost Hosting – I host 85% of my websites with Bluehost. They’re quick, simple, and very affordable. Use this link to get started with Bluehost for $3.95/month and to get a free domain name as well. Almost every blogger I know starts with Bluehost. And for good reason. They just work and they offer great support (BlueHost Hosting Review).
WP Engine – I use WP Engine for a few of my high-traffic websites. WP Engine is much pricier than both InMotion and Bluehost, but if you’re getting 200,000+ visitors a month, it’s worth taking a look at them. Their service costs a lot more than others’, but their support and performance are almost unrivaled. I use them for two major sites of mine and have been very impressed with them. Use this link to get a special deal with them that’s for Impossible readers only (WP Engine Review).
InMotion Hosting Coupon
If you do want to use InMotion Hosting, make sure you don’t overpay for their service. Use this link to get started for $3.49 per month.
More Hosting Articles You Might Be Interested in
If you liked this InMotion Hosting review, check out the articles below.
- How To Start A Blog
- The Best Web Hosting Companies
- Hostn.co – The Best Web Hosting Companies
- My BlueHost Hosting Review
- My WPEngine Hosting Review
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